Terms & Conditions

1Acceptance of Terms & Statement of Work

These Terms & Conditions constitute a legally binding agreement between you (“Client”, “you”) and CreatorGenix (“Agency”, “we”, “us”). By accessing our services, signing a formal Statement of Work (SOW), issuing a purchase order, or submitting initial deposit funds, you irrevocably accept and agree to comply with these terms.

Each project engagement is governed by an individualized Statement of Work outlining scope, deliverable milestones, pricing schedules, and timelines. In the event of any discrepancy between these Terms and an executed SOW, the specific terms of the SOW shall supersede.

2Services Scope & Change Request Protocols

CreatorGenix delivers custom software engineering services spanning web application development, native and cross-platform mobile app development (iOS, Android, Flutter, React Native), enterprise ERP/CRM systems, artificial intelligence integrations, cloud architecture, and UI/UX product design.

Any requirement, feature, or integration not explicitly specified in the approved SOW shall be considered an Out-of-Scope Change Request. Change requests will be documented in a separate Change Order with corresponding timeline adjustments and hourly or milestone pricing prior to execution.

3Client Obligations & Collaboration

Successful project delivery relies on collaborative cooperation. Client agrees to:

• Appoint a single designated Product Owner with authority to grant approvals and clarify requirements.
• Provide required brand assets, third-party API credentials, domain access, and feedback within five (5) business days of written request.
• Participate in sprint demonstrations and conduct User Acceptance Testing (UAT) within the agreed milestone window.

4100% Intellectual Property Rights Transfer

CreatorGenix retains perpetual rights to underlying generic boilerplates, third-party open-source libraries (MIT/Apache 2.0), and reusable internal utility functions integrated into the solution, granting the Client a perpetual, royalty-free, worldwide license to utilize and modify them.

5Billing, Payment Terms & Taxes

Project engagements follow phased milestone invoicing (typically: Deposit on signing, UI approval, Beta staging release, and Final production handover).

• Payment Due Date: Invoices are payable within seven (7) business days of issuance unless otherwise stipulated.
• Applicable Taxes: Invoices for clients based in India are subject to statutory Goods and Services Tax (GST @ 18%). International export contracts are billed in USD / EUR / GBP / AED under zero-rated export procedures.
• Late Payments: Unpaid invoices exceeding fifteen (15) days past due may incur interest at 1.5% per month, and may result in temporary suspension of development sprints or staging server access until arrears are cleared.

690-Day Post-Launch Hypercare Warranty

All production software deployments delivered by CreatorGenix include a complimentary 90-day hypercare warranty period commencing on the date of production launch.

During this warranty period, CreatorGenix will remediate any reproducible bugs, broken workflows, or functional deviations from the approved SOW at zero additional fee. The warranty does not cover issues resulting from unauthorized third-party modifications, upstream cloud outages, or external API breaking changes.

7Limitation of Liability & Indemnification

To the maximum extent permissible by law, CreatorGenix shall not be liable for any indirect, consequential, punitive, or special damages, including lost revenue, loss of business goodwill, or third-party service provider outages (AWS, Azure, Google Cloud, payment gateways).

CreatorGenix’s cumulative financial liability arising from or related to any engagement shall not exceed the total fees actually received by CreatorGenix under the specific Statement of Work during the preceding three (3) month period.

8Termination & Suspension

Either party may terminate an engagement for convenience by providing fourteen (14) days written notice. In such event, the Client shall pay for all hours worked and completed milestones up to the termination date. In the event of material breach, the non-breaching party may terminate immediately if the breach is not remedied within seven (7) days of formal notice.